For higher data quality and more efficient service processes of Tubingen, 02 August 2012 – to enable companies, to increase the quality of customer data and more efficient to maintain, novomind and almato have developed a concept dynamic duo, in which the process and software experts combine the strengths of their offerings. To integrate the ability of almato systems within their RTIM concept different and fully to carry out processes is combined iAGENT novomind with analysis functions. The maintenance of customer data is a task that often is a patchwork of manual work and software support in many companies. The processes whereby the customer data is updated and managed are therefore in many places”accordingly expensive and error-prone, reported Peter Samuelsen that novomind CEO. Together with almato, we have now found a way to combine our technologies, so that an efficient and automated collection of the relevant data, such as the Example address data is guaranteed.” Especially companies with a high volume of communication benefit from this concept at its starting point, the automatic analysis of the content, as well as the unstructured data of incoming messages iAGENT stands by novomind.
The evaluated texts no matter be sent real time process optimization software whether eMail, forms, applications, fax, letter or even social media in the form of a standardised and structured request as a Web service to the almato used nice. The corresponding contracts, such as a completion of the address, a change of phone number or passing into subsystems, be carried out there after, without requiring these integrations in backend systems. Once this process is complete, a message can be stripped again iAGENT via Web service at the novomind, which can then send a corresponding confirmation email. The staff intervenes only in exceptional cases, if for example the appropriate security criteria require this a high Degree of automation is high safety standard so nothing more in the way. By combining the two systems the data maintenance costs noticeably, because manual data correction only in exceptional cases be necessary. Also, the processing time is substantially reduced and the requests are processed automatically and case employees.
A significant increase in efficiency is the bottom line therefore”, explains Peter s. Hall of almato. As we approach parallel can access within the framework of our RTIM-on a variety of systems, is also ensured that the data is identical in all sources. The customer service staff be exempted from time-consuming tasks and can take care of more direct contact with the customers.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of Software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Wohrdstrasse 5 72072 Tubingen Peter s. Hall (Managing Director) Tel: + 49 (7071) 79569-23